WFR 2460 Washer Fault Codes
A repair fault is signaled by the continuous rotating of the Program Knob and the flashing of the Door Locked LED. The Fault Code is determined by counting the sequence of individual flashes of the LED (2 flashes = F2). The LED will flash the Fault Code sequence and then delay for approximately eight (8) seconds, repeating the Fault Code sequence and eight second delay continually.
TECH NOTE: The unit can be turned off without harm and the Fault Code sequence will repeat when power is reapplied.
T1: Error (error displays).
The last 8 fault codes are stored & displayed!
Er: 08 Heating time exceeded After 105 min. Start T/P18 heater test
programme
Er: 09 Uncontrolled motor
acceleration
Motor triac defective Start T/P4 motor test
programme.
Er: 10 Motor does not rotate No / incorrect tachogenerator
signal
Start T/P4 motor test
programme.
Er: 11 Reversing relay test
not passed
Start T/P4 motor test
programme.
Er: 12 Flow rate sensor
detects low water level
Sensor / line Check line
Replace sensor
Er: 13 Water inlet time
exceeded
Water inlet / sensor Start T/P11 sensor
test programme
Er: 14 Water inlet time
exceeded
W controller after 6
min.
Start T/P9 controller
test programme
Er: 15 Pumping time
exceeded
0 level not reached
within 6 min.
Check pump circuit
Er: 16 Safety level reached Start T/P8 and 9 level
test programme
Er: 17 Pressure sensor Check line
Replace sensor
Er: 18 Calibration of pressure
sensor not possible
Start T/P8 level test
programme
Er: 19 Aqua stop fault Aqua stop actuated Eliminate leaks
Er: 20 Turbidity sensor Calibration not
possible
Start T/P10 sensor
test programme
Er: 21 Update
Er: 22 Spin cycle terminated After 15 start-up
attempts
Start T/P4 motor test
programme
Er: 23 Foam detected Via analogue sensor Consult customer
about dosing
The programme can be ended with the “Start / Pause” button. The errors can
be selected with the “Menu” button. Only the errors of the last 8 wash
programmes are stored and displayed.
Sequence:
Time/Operation Display Note
HINTS: # of errors
reads “0” for faults
which didn’t occur.
Look at # of errors,
not error #, to see if
faults occurred.
Number of errors Error #
The error frequency is
displayed on the lower line
and the error number on the
right.
Hint: Scroll thru all errors to
check if any occurred.
>>MENU T1: ERRORS
7- Er : 12
Display Error Possible Cause Remedial action
Er: 01 Door open Door switch not actuated Close door, check lock
Er: 02 Door lock cannot be
released
Er: 03 Door lock cannot be
locked
Er: 04 Door actuation
defective
Triac defective / relay
stuck
Replace controller
Er: 05 NTC interruption Cable break / NTC
damaged
Rectify cable short –
circuit / replace NTC
Er: 06 NTC short-circuit Cable short-circuit / NTC
damaged
Rectify cable shortcircuit
/ replace NTC
Er: 07 Unexpected heating Temperature increase
without actuation of
heater
Start T/P 18 heater test
programme
WFK 2401 Washer Fault Codes
Fault
Code
Faults Possible Causes/Notes Corrective Actions
00 No Faults
01 No Water
filling
• Water supply turned off.
• Water inlet hose filters (strainers)
blocked.
• Water pressure too low.
• Control module has failed.
• Water inlet valve(s) has failed.
NOTE: Fault code occurs during customer
use or test program.
• Turn on supply.
• Check water inlet hose filters. Clean if dirty. Replace if damaged.
• Check if incoming water pressure is 14.5 – 145 psi.
• Check voltage output to water inlet valves (when they’re energized). If no
voltage, replace faulty control module.
• Measure resistance of water inlet valves (~ 2.7 – 3.3 k?). Replace inlet
valve(s), if fault.
02 No heating • Heater has failed.
• NTC has failed.
• Heater is covered with scale.
• Voltage too low.
• Control module has failed.
NOTE: Fault code occurs during customer
use or test program.
• Disconnect heater and measure resistance at terminals (~15 – 28?).
Replace heater if faulty.
• Disconnect NTC and measure resistance at terminals (~5.4 – 6.5 k? @
20°C (68°F)). Replace NTC if faulty.
• If possible, remove & clean heater. If not, replace it.
• Have an electrician check the house wiring and the wiring to the washer to
make sure it is 240 volts.
• Check voltage output to heater (when it’s energized). If no voltage,
replace faulty control module.
03 No draining • Drain pump or motor protector has failed.
• Control module has failed.
NOTE: Fault code occurs during customer
use or test program.
• Disconnect drain pump and measure resistance at connector (~ 83?).
Replace drain pump if faulty.
• Check voltage output to drain pump when it’s energized). If no voltage,
replace faulty control module.
04 Overheating • Control module has failed.
• NTC failed.
NOTE: Fault code occurs during customer
use or test program.
• Check voltage to heater. If voltage is present when heater shouldn’t be on,
replace faulty control module.
• Disconnect NTC and measure resistance at terminals (~5.4 – 6.5 k? @
20°C (68°F)). Replace NTC if faulty.
WFK 2401 Washer Fault Codes
Fault
Code
Faults Possible Causes/Notes Corrective Actions
05 Drum motor
erratic
• Motor drive circuit (Triac) has failed.
• Drum drive motor has failed.
• Reserving relays have failed.
NOTE: Fault code occurs during test program.
• Check voltage at motor connectors when motor is energized. If low or
no voltage, replace faulty control module.
• Check voltage at motor connectors when motor is energized. If ~240V,
replace faulty drum motor.
• Check voltage at motor connectors when motor is energized. If voltage
doesn’t reverse, replace faulty control module.
06 Door open or
won’t lock
• Door isn’t closed properly.
• Door latch is broken.
• Door lock is faulty.
NOTE: Fault code occurs during customer use
or test program.
• Close door securely. If door won’t latch, check door latch and door
hinge alignment.
• Replace broken door latch.
• Measure resistance of door lock mechanism (~ 300 – 1350 ?). Replace
faulty door lock mechanism.
08 Drum motor
won’t run
• Drum rear bearing has failed.
• Motor drive circuit (Triac) has failed.
• Drum drive motor has failed.
• Reserving relays have failed.
NOTE: Fault code occurs during test program.
• Check how drum rotates. If drum wobbles or won’t move, replace faulty
rear bearing.
• Check voltage at motor connectors when motor is energized. If low or
no voltage, replace faulty control module.
• Check voltage at motor connectors when motor is energized. If ~ 240V,
replace faulty drum motor.
• Check voltage at motor connectors when motor is energized. If voltage
doesn’t reverse, replace faulty control module.
Faults Possible Causes/Notes Corrective Actions
09 NTC failed • NTC open circuited.
NOTE: Fault code occurs during test program.
• Disconnect NTC and measure resistance at terminals (~5.4 – 6.5 k? @
20°C (68°F)). Replace NTC if faulty.
10 NTC failed • NTC shorted
NOTE: Fault code occurs during test program.
• Disconnect NTC and measure resistance at terminals (~5.4 – 6.5 k? @
20°C (68°F)). Replace NTC if faulty.
12 Drum motor
reversing
relays failed
• Reversing relays have failed.
NOTE: Fault code occurs during test program.
• Check voltage at motor connectors when motor is energized. If voltage
doesn’t reverse, replace faulty control module.
NOTES:
While running water inlet valves, pressure switch, heater & drain pump test, display shows fault codes 01 since water doesn’t totally fill & 02
since water isn’t heated. This is normal.
Servicing Safe Guards
To avoid personal injury and/or property damage, it is important that safe servicing practices be observed at all times. Examples of safe service practices are listed below but are not limited to the following:- Never attempt a product repair if you have any doubts as to your ability to complete the repair in a safe and satisfactory manner.
- Before servicing or removing an appliance:
- Disconnect power to the appliance.
- Turn off the gas / LP supply.
- Turn off the water supply.
- Never interfere with the proper operation of any safety device.
- Use only genuine factory replacement parts as substitutions may interfere with compliances to home safety codes or standards.
- It is extremely important that all safety ground connections be reestablished prior to the completion of the service call. Failure to do so will result in a hazardous condition being created.
- Prior to returning the appliance back into active service, ensure the following:
- All electrical connections are correct and secure.
- Electrical leads are properly dressed and secured away from sharp edges, high temperature components and moving parts.
- All non-insulated electrical terminals, connectors, heaters, etc. are adequately spaced away from metal parts or panels.
- All safety grounds (both internal and external) are correctly and securely connected.
- All access panels are properly and securely reassembled.